Returns & Exchanges

At Velour, we want you to feel confident in your glow, which is why we offer a 30-day window for returns or exchanges on all beauty products. If you are not completely satisfied with your purchase, our streamlined process ensures a hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to ensure they are protected during transit, including any promotional gifts if applicable.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days to your original payment method.